As Rick over at Frugal Travel Guy likes to say… “glittergate” seems to have been getting resolved the same for everyone so far. I received the letter about the 2,500 miles of goodwill and 2,500 additional miles for a purchase before 24 September. Here is the full text:
Dear Points Addict,
As you may be aware, certain Verizon Wireless accessories were displaying on the AAdvantage eShoppingTM mall with an incorrect offer of 83,871 American Airlines AAdvantage® miles on Wednesday, August 10, 2011. This was the result of a Cartera Commerce, Inc. system error. We apologize for any inconvenience we may have caused you, and will describe below the steps we are taking to remedy the situation
While the offer featured on the AAdvantage eShopping mall website gave a visual indication that online purchases of certain Verizon Wireless accessories would award 83,871 AAdvantage miles, this clearly was a mistake given the price of the item and the terms of the mileage offer for the purchase of new wireless service plans. Verizon’s Terms and Conditions for the offer clearly state that miles only can be earned on new wireless service plans, and not for accessories purchases. The specific Terms & Conditions language – which was available on the offer details page – is as follows:
“Reward eligible for reward plans only (new service, family share, add a line, upgrade and prepay). Reward is not eligible on accessories.”
In addition, the Terms and Conditions for the AAdvantage eShopping program, which apply to all purchases, also state that the conditions and restrictions imposed by the merchant define the requirements for a qualifying purchase and control your eligibility for AAdvantage miles.
While each of these Terms & Conditions relieve Cartera from an obligation to award AAdvantage miles for any accessory purchases which were incorrectly advertised as including a miles offer, we nevertheless realize this error may have encouraged you to buy an accessory you didn’t need or intend to keep. We therefore would like to offer you the following AAdvantage bonus miles:
· We will automatically post 2,500 AAdvantage bonus miles to your AAdvantage account within the next 10 business days.
· You will earn an additional 2,500 AAdvantage bonus miles if you make a new purchase through the AAdvantage eShopping mall in the next 30 days* (in addition to any other mileage offer associated with that qualifying purchase). AAdvantage bonus miles will be posted to your AAdvantage account within 45 days after the date the merchant notifies Cartera of a qualifying purchase.
If you have any additional questions about this matter, please contact us. Again, we apologize for any inconvenience this may have caused and look forward to your continued use of the AAdvantage eShopping mall to maximize your mileage earning.
As I know others will complain and hum and haw and threaten litigation, etc… I do not think that this is an unfair deal. As per the terms and conditions… they do not have to do anything really but they decided to anyway. I think there is something to be said for that.
So of course now the question is… what do I order through the AA Shopping Mall? Since it takes nearly 8 months to receive credit for the transactions I may be waiting a very long time for this.