So I am about to go to Brazil tomorrow and I received this little message:
“Dear Points Addict,
We would like to inform you, one of our most valued customers, that due to a technical issue, we have recently deactivated the DC power ports on our 767 aircraft. Your upcoming trip on American from MIA to GRU will be operated by one of these 767 aircraft, so there will not be DC power at your seat.
We sincerely apologize for any inconvenience this may cause. To thank you for being a loyal American Airlines customer, we will be depositing 5,000 AAdvantage® miles into your account.
We wish you a pleasant trip, and as always, appreciate your loyalty.”
This was an interesting little surprise. Since the flight is overnight I planned to sleep and will not be using the DC power anyway so I am essentially getting a bunch of extra miles for an inconvenience I will not have. This will not affect my loyalty to American since I am loyal to them already (yes I know, many people hate AA because they don’t have all the new perks and gizmos of other airlines but they have always been good to me so I see no reason to switch my allegiance anywhere else).