AAdvantage Shopping Mall

So about this time last year, the AAdvantage shopping mall was run a bit differently than it is today.  First of all, it was run by a different company and second of all it actually worked fairly well.  Around November or so of last year, it was run by a new company.  Ever since then it has been a bit of a disaster.  Not only it is nearly impossible to get anything to post after following all of their instructions, the customer service people (the email version) are rather nice but cannot really give a solution to anything.  I wonder if I am the only one who has this problem.

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